Terms & Conditions

Acceptance and changes to these terms

By opening an account, placing a stake or claiming an offer, you agree to these terms, to our privacy and cookie notices, and to the rules of any game or promotion you use. If you do not accept them, please do not use the site.

We may update these terms, for example when a payment method, a feature or a regulatory obligation changes. Where a change materially affects your rights, we will tell you beforehand by e-mail or by a message in your account. The version published here is the one that applies, and continuing to play after a change takes effect means you accept it.

Eligibility, your account and verification

Who can open an account

To register you must be at least 18, resident in the United Kingdom, legally able to enter into this agreement, and acting for yourself and not on behalf of anyone else. If we find that an account holder is under 18, we will close the account, void any winnings and return the deposits. You must not be self-excluded with us or registered with GamStop.

One account per person

Each person may hold one account only. Duplicate accounts, and accounts opened in another name or funded with someone else's payment details, will be closed, and offers claimed more than once through them may be voided together with the winnings.

Accurate details and a secure login

• Register with your own name, date of birth, address and contact details, and keep them current in your account settings.
• Deposit only from a payment method held in your own name. We do not accept third-party payments.
• Keep your password and security codes private, and do not let anyone else use your account.
• Tell us at once, by e-mail or live chat, if you think someone else has had access to your account.

Activity carried out with your login counts as yours unless it follows a failure on our side. We may ask you to reset your password or add a further security step where we see a risk.

Verification checks

Before your first withdrawal we carry out identity, age and address checks, and we will ask for the documents listed in the cashier and in the messages we send you. Checks may be repeated later, for example when your details or your pattern of play change. Where we are required to, we will also ask about the source of the funds you deposit.

Until requested documents are supplied and accepted, withdrawals and play on the account may be paused. Documents are handled in line with our privacy policy and kept no longer than we must.

Deposits and withdrawals

• The methods open to you, the minimum and maximum amounts and the expected processing times are those shown in the cashier when you are logged in.
• Deposits are available for play once they appear in your balance. We do not offer credit, and you can only stake money you hold with us.
• Withdrawals go back to the method you deposited with wherever that method allows it; otherwise we pay to an alternative method in your own name.
• A request may sit as pending while checks are completed, while a bonus is still in play, or while your provider processes the transfer.

Bonus funds cannot be withdrawn, and any outstanding wagering requirement must be met first. We do not charge for deposits or withdrawals, though your bank may apply its own charges. Accounts are held in pounds sterling, so a £500 withdrawal is paid in the same currency.

Bonuses and promotions

Each offer carries its own terms, published with the offer. They sit alongside this page, and on points specific to the offer they take precedence.

• Wagering: bonus funds and the winnings from them must be staked the stated number of times before they can be withdrawn.
• Maximum stake and game weighting: while a bonus is active a stake cap applies, games count towards wagering at different rates, and some are excluded.
• Expiry: a bonus must be claimed and played within the stated period, after which it is removed.
• Caps: some offers limit the amount that can be withdrawn from bonus play.

We may remove bonus funds and the winnings from them where an offer has been used in a way it was not meant for, such as duplicate accounts, stakes above the stated cap, low-risk patterns of play designed only to clear wagering, or players acting together. We will tell you which term applies. Deposited funds remain yours.

Safer gambling, and closing or suspending an account

Your account settings include deposit limits, loss and stake limits, session reminders, time-outs and self-exclusion. A lower limit applies straight away; raising one takes effect only after the cooling-off period shown in your account. You can also register with GamStop, and free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline.

• At your request: you may close your account at any time by asking our team, and we will pay out any withdrawable balance once checks are complete.
• Self-exclusion: an account closed this way stays closed for the period you choose, and we will not send you marketing during it.
• Inactivity: where an account shows no activity for a long period we may close it after writing to you, returning any remaining balance.
• Breach or risk: we may suspend or close an account where these terms are broken, documents are not supplied, or a legal or regulatory duty requires it.

If we suspend an account we will tell you what we need and restore access once the matter is settled. Deposited funds are returned unless we are prevented from doing so.

Complaints, liability and governing law

Complaints

Write to support@casinodreamjackpot.co.uk or use the live chat, giving your username and a short account of what happened. We will look into it and reply within a reasonable time, keeping you informed if we need longer. If our answer does not settle the matter, you can take it to an independent dispute resolution service free of charge, and we will send you its details with our final response.

Liability and governing law

We take reasonable care to keep the site and the games working, but we cannot promise uninterrupted service. Where a game, round or transaction is affected by a software, display or connection fault, we may void the affected bets and return the stakes. We are not liable for unforeseeable losses, for faults in your own equipment or connection, or for your decisions about how much to stake.

Nothing here limits our liability for fraud, for death or personal injury caused by negligence, or for anything that cannot be limited by law, and your statutory rights as a consumer are unaffected. These terms are governed by the laws of England and Wales. If part of them cannot be enforced, the rest still applies.