Bonus Terms and Conditions

What these bonus terms cover

These Bonus Terms and Conditions set out the rules that apply to every promotional offer made available through your account with us. They should be read together with our general Terms & Conditions and our Privacy Policy, which continue to apply in full whenever you take part in a promotion.

An offer is any benefit we credit to your account, or make available to you, as part of a promotion, however it is described in the cashier or on our promotions pages. This includes:

• deposit-matched bonuses and welcome offers
• bonus credit added without a deposit
• free spins and free rounds on selected games
• cashback and returned-stake offers
• tournament, leaderboard and prize draw entries
• loyalty rewards and any other item of value tied to a promotion

By opting in to an offer, entering a promotion code, or placing a bet with bonus funds, you confirm that you accept these terms. Where the published rules of a single promotion say something different, those rules apply to that promotion. Where this page differs from our general Terms & Conditions, this page applies to the promotion in question.

Who can claim an offer

Offers are available only to players who hold a verified account with us and who meet the conditions below. We may also restrict an offer to a selected group of players, and receiving a message about a promotion does not by itself confirm that you are eligible for it.

• You are aged 18 or over and resident in the United Kingdom.
• You hold one account only. We treat accounts sharing a person, household, address, device, network connection or payment method as a single account for promotional purposes.
• The details on your account are accurate, complete and up to date.
• Your account is not currently subject to a time-out, self-exclusion or closure, and you have not asked us to stop sending you promotional material.
• Deposits are made from a payment method held in your own name.
• You opt in where the promotion asks you to, before the deposit or bet that qualifies.

Claiming an offer, wagering and bet limits

Claiming and minimum deposits

Each offer carries its own qualifying deposit, payment method conditions and claim window, all of which are shown in the cashier or with the promotion itself. Some payment methods are excluded from promotions; where that applies, it is stated before you deposit. An offer that is not claimed within the stated period lapses and cannot be reinstated.

Wagering requirements

Most offers carry a wagering requirement: a total amount you need to stake before bonus funds, or winnings from bonus funds, become withdrawable. The requirement is expressed as a multiplier in the terms of the offer, and your progress towards it is shown in your account. Games contribute to wagering at different rates, and some games do not contribute at all; the rates that apply are listed with the offer.

Bet limits and excluded play

While a wagering requirement is open, a maximum stake per bet, spin or hand applies, as stated in the offer. Bets above that limit may not count towards wagering. Bonus-buy features, certain jackpot games and betting patterns that cover opposing or near-certain outcomes are also excluded, because they reduce risk rather than reflect normal play.

Free spins and free rounds

Free spins are credited to the games named in the offer, at the stake value we set, and must be used within the period shown in your account. Unless the offer says otherwise, winnings from free spins are credited as bonus funds and carry the wagering requirement stated with the promotion.

Withdrawals, expiry and cancelling a bonus

Unless the offer states otherwise, stakes are taken from your real funds first and from bonus funds once real funds are used up. The following rules apply to anything you win while an offer is active:

• Some offers cap the amount that can be converted from bonus funds to real funds; any cap is stated in the terms of the offer and anything above it is removed when wagering completes.
• If you request a withdrawal before the wagering requirement is met, the remaining bonus funds and any winnings still attached to them are forfeited.
• Bonus funds and any attached winnings are removed at expiry, whether or not the requirement has been met.
• You can cancel an active bonus at any time in your account, or by asking our support team, in which case the bonus and winnings derived from it are removed and your real funds remain.
• If your account is closed or self-excluded, active offers end at that point.

As the holder of a gaming licence, we verify the identity of every account holder, and we may ask for proof of identity, address, age or source of funds before a withdrawal that includes converted bonus winnings is paid. Until those checks are complete, the balance stays in your account.

Fair use, bonus misuse and account checks

Our promotions are intended to add to normal play. They are not a guaranteed return, and we may remove an offer, void bets or withhold winnings where an account has been used in any of the following ways:

• opening or using more than one account, or claiming the same offer across linked accounts
• playing in agreement with other players to claim offers between you
• placing bets designed to cover opposing outcomes or to clear wagering with little or no risk
• using automated software, scripts or any tool that plays on your behalf
• taking advantage of a fault in a game, the cashier or a promotion
• providing details that are false, out of date or not your own, or reversing a deposit by chargeback

Where we have reason to look into how an offer has been used, we may hold the relevant balance while we carry out our checks and ask you for information. If misuse is confirmed, we may remove the bonus and related winnings, recover amounts already paid out, and restrict or close the account. We will tell you the outcome, and if you disagree with it you can raise a complaint with us, which will be looked into under our complaints procedure.

Safer gambling, changes and how to reach us

You can set deposit, loss and session limits in your account at any time, take a short time-out, or self-exclude for a longer period. Limits that reduce your spending take effect immediately. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you block yourself from all licensed online gambling sites in Great Britain with a single registration.

We may change these Bonus Terms and Conditions, or end a promotion, where we need to for legal, regulatory, security or operational reasons. The version published here is the one that applies, and we will give notice of significant changes where we are able to. Changes do not affect a wagering requirement you have already started, unless we are required to apply them sooner.

If anything on this page is unclear, or you want to check whether an offer applies to your account, contact us on the live chat on the site or e-mail support@casinodreamjackpot.co.uk. Questions specifically about a promotion can also be sent to promotions@casinodreamjackpot.co.uk, and we will come back to you with the position for your account.