Contact Us

How to reach us

Live chat is open on site 24/7. Select the chat icon while you are signed in and an agent will reply in the order messages arrive.

You can also e-mail support@casinodreamjackpot.co.uk from the address registered to your account with us, which helps us match your message to the right account. We never ask for your password, so please do not include it.

What to have ready when you write

A short, factual message is answered faster. Please include:

• Your username, exactly as it appears in your account.
• The game, bonus or transaction your message concerns.
• The date and time it happened, and your time zone.
• What you expected, and what happened instead.

Questions we help with

Most messages fall into one of these areas:

• Account and verification - signing in, updating your details and the documents needed for identity checks.
• Deposits and withdrawals - payment methods, processing times and the limits shown in the cashier.
• Bonuses - how an offer applies to your account and the wagering terms attached to it.
• Technical issues - a game that will not load, or a round that did not finish.

Complaints

If an answer does not settle the matter, e-mail support@casinodreamjackpot.co.uk with Complaint in the subject line, together with your username and what you would like put right.

We acknowledge every complaint in writing, look into it against our records, and reply once the checks are done. If more time is needed, we will tell you where it stands.