Privacy Policy

The data we collect about you

We collect personal data when you open an account, when you deposit, play or withdraw, when you contact us, and when we carry out the checks our gaming licence requires. Some of it you give us directly; some is recorded automatically as you use the site.

Account and contact details

• Your full name, date of birth, residential address, e-mail address and mobile number.
• Your username, a protected version of your password and your account security details.
• Your communication preferences and the deposit limits, time-outs or exclusions set in your account.

Identity and verification documents

• Copies of photographic identity documents and proof of your address.
• Where our anti-money-laundering duties require it, information about the source of the funds you deposit.
• Records of the checks we have completed, including the outcome and the date.

Transactions and play records

• Deposits, withdrawals and the payment methods used, as shown in the cashier.
• Game rounds, stakes, wins, balances and bonus activity on your account.
• Session times, login history and the settings applied to your account at the time.

Device and usage data

• Your IP address, the approximate location it indicates, device type, operating system and browser.
• Pages viewed, features used and cookie identifiers, as described in our Cookie Policy.
• Your messages to us, including live chat transcripts and e-mail correspondence.

Why we use your personal data

We use your data for the purposes below and for nothing else without telling you first.

• Running your account - registering you, processing deposits and withdrawals, crediting winnings and applying bonuses.
• Verifying age and identity - confirming that you are 18 or over and that you are who you say you are.
• Preventing fraud and money laundering - checking for duplicate accounts, stolen payment details, collusion and unusual patterns of deposits or play.
• Keeping play safer - applying the limits and time-outs you set, honouring self-exclusion, and contacting you where your activity suggests a risk of harm.
• Meeting our legal duties - keeping the records our licence, anti-money-laundering, tax and accounting rules require, and answering lawful requests from public authorities.
• Supporting you - answering your questions by e-mail or live chat and looking into any complaint you raise.
• Sending offers you opted into - e-mail, SMS or on-site messages about promotions, where you have asked to receive them.

The legal bases we rely on

UK data protection law requires a legal basis for every use of your data. In plain words, these are the bases we rely on.

Where we rely on consent, you can withdraw it in your account settings or by writing to us, and we will stop that use. Withdrawing consent does not affect uses that rest on a different basis, such as the records we must keep by law.

Who we share your data with

We do not sell your personal data and we do not share it for anyone else's marketing. We share it only with the kinds of recipient below, and only the data each of them needs.

• Payment providers, to process your deposits, withdrawals, refunds and chargebacks.
• Identity-verification and fraud-prevention partners, to confirm your age, address and documents and to check records held for financial-crime purposes.
• Game and platform suppliers, who provide the games and the systems your account runs on.
• Service providers acting on our instructions, such as hosting, e-mail and SMS delivery, analytics and support tools, all bound by written terms to use the data only for the work we set them.
• Regulators, police, courts and other public bodies, where the law or our licence requires disclosure.
• Multi-operator self-exclusion schemes, such as GamStop, where you register with them or where we must check whether you have.

Some recipients process data outside the United Kingdom. Where that happens, we transfer it only under the safeguards UK data protection law recognises, so that it keeps a comparable level of protection.

How long we keep your data

We keep your data while you hold an account with us, and afterwards for the period the law and our licence require. We do not keep it longer than we need to.

• Account, transaction and verification records are kept while the account is open, then for the retention period set by gambling, anti-money-laundering, tax and accounting rules.
• Self-exclusion and time-out records are kept for the length of the measure and afterwards for as long as we must be able to show that we applied it.
• Marketing preferences and opt-outs are kept so that we do not contact you again after you have asked us to stop.
• Support and complaint records are kept long enough to show how the matter was handled.

Once a retention period ends, we delete the data or remove the details that identify you, so that what remains cannot be linked back to you.

Your rights, cookies and how to contact us

You hold the rights below. Some are limited where we must keep records by law.

1. Access - ask for a copy of the personal data we hold about you.
2. Correction - have inaccurate or incomplete details put right.
3. Erasure - ask us to delete data we no longer have a reason to keep.
4. Restriction - ask us to pause the use of your data while a question about it is open.
5. Objection - object to uses based on our legitimate interests, and to marketing at any time.
6. Portability - receive the data you gave us in a commonly used electronic format.
7. Withdrawing consent - stop any use that rests on consent, including marketing.
8. Complaint - raise the matter with the Information Commissioner's Office, which handles data protection complaints in the UK.

How to use your rights

Write to support@casinodreamjackpot.co.uk or use the live chat on the site and tell us which right you want to use; data protection queries can also be sent to privacy@casinodreamjackpot.co.uk. We may ask you to confirm your identity first, so that we do not disclose your data to anyone else, and we will answer within the time limit data protection law allows. If you are unhappy with our answer, tell us so that we can look into it again, and you may also complain to the Information Commissioner's Office.

Cookies

We and our service providers use cookies and similar technologies to keep you signed in, remember your settings, measure how the site is used and, where you allow it, show you relevant promotions. You can set your preferences when you first arrive and change them later in the cookie settings on the site; blocking some cookies may stop parts of your account from working. Our Cookie Policy explains each category and how long the cookies last.